Return and refund policy

1. Return Eligibility

We accept returns within 7 days of delivery.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition

  • The item must be returned in its original packaging

  • Proof of purchase is required

2. Exchange Policy

  • Exchanges are accepted within 10 days of delivery

  • Items can be exchanged for a different size or a similar product (subject to availability)

3. Non-Returnable Items

The following items are not eligible for return or refund:

  • Items damaged due to misuse or improper handling

  • Items returned outside the return window

  • Items without original packaging or proof of purchase

4. Return Process

To initiate a return or exchange:

  1. Contact us at contact@tovelya.store within the return period

  2. Provide your order number and reason for return

  3. Our support team will provide return instructions

Customers are responsible for return shipping costs unless the item is defective or incorrect.

5. Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection

  • Approved refunds will be processed within 5–10 business days

  • Refunds will be issued to the original payment method

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos. We will arrange a replacement or refund at no additional cost.